Welcome to the Sitti Mediterranean website. By accessing or using our site and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Overview

Sitti Mediterranean is a catering service based in Houston, Texas, specializing in Mediterranean cuisine inspired by Lebanese traditions. We provide catering services for private and corporate events.

2. Service Availability

Our services are available in Houston and surrounding areas. Availability depends on advance notice, kitchen capacity, and event requirements. We reserve the right to decline or reschedule catering requests based on our discretion.

3. Orders and Payment

  • All catering orders must be placed at least 48 hours in advance.

  • For large events (over 50 guests), we recommend a 3–4 day advance booking.

  • A deposit may be required to secure your booking. The remaining balance is due prior to delivery or upon agreed terms.

  • Accepted payment methods include major credit cards, online payment links, or direct bank transfer.

4. Cancellation & Deposit Policy

  • Orders cancelled within 24 hours of the event date may be subject to full charges.

  • Deposits are non-refundable under any circumstances, including event cancellation by the customer.

  • Any changes to your order must be requested in writing and approved by our team.

5. No Returns, No Refund Policy

Due to the nature of food preparation and health regulations:

  • We do not accept returns of any food items once delivered or picked up.

  • We operate a no refund policy unless the customer is genuinely unsatisfied with the quality of the food or service.

  • Any such concerns must be reported within 24 hours of delivery. We reserve the right to investigate and determine the appropriate resolution.

6. Allergies & Dietary Needs

While we offer vegetarian, vegan, gluten-free, and halal options upon request, we cannot guarantee the absence of allergens in our kitchen. It is the customer’s responsibility to inform us of any dietary restrictions.

7. Limitation of Liability

Sitti Mediterranean is not liable for any indirect or incidental damages arising from the use of our services or website. Our maximum liability, in any case, will not exceed the total amount paid for the catering service.

8. Intellectual Property

All content on this website—including logos, menus, photos, and text—is the property of Sitti Mediterranean and may not be used or reproduced without written permission.

9. Governing Law

These terms shall be governed by the laws of the State of Texas, USA. Any disputes arising shall be handled in the courts of Harris County, TX.

10. Contact Information

If you have questions regarding our terms, please contact:

Sitti Mediterranean
Email: orders@sittihouston.com
Phone: (281) 644-9774